FAQs
🛍️ Ordering
Q: How do I place an order?
A: Simply browse our collections, add your favorite items to the cart, and proceed to secure checkout.
Q: Can I change or cancel my order after placing it?
A: If your order hasn’t shipped yet, contact us immediately at info@chetrex.com and we’ll do our best to help.
🚚 Shipping
Q: Do you offer free shipping?
A: Yes, we offer free shipping on all U.S. orders over $50.
Q: When will my order ship?
A: Most orders are processed within 1–2 business days. You’ll receive a tracking number once shipped.
Q: Do you ship internationally?
A: Currently, we only ship within the U.S.
🔄 Returns & Refunds
Q: What’s your return policy?
A: You can return unused items in original condition within 14 days of delivery.
Q: How do I start a return?
A: Email us at info@chetrex.com with your order number and reason for return. We’ll guide you through the steps.
💳 Payments
Q: What payment methods are accepted?
A: We accept major credit/debit cards, PayPal, and Shop Pay.
Q: Is your checkout secure?
A: Absolutely. We use industry-standard encryption to protect your payment information.
📧 Customer Support
Q: How can I reach you?
A: Email us anytime at info@chetrex.com. We aim to respond within 1 business day.
