Refund policy
Thank you for shopping with Chetrex. We want you to be fully satisfied with your purchase. If you're not completely happy, you may return most items within 30 days of delivery for a refund, subject to the conditions below.
Eligibility for Returns
To be eligible for a return:
-
The item must be unused, unwashed, and in its original condition
-
The item must be in its original packaging
-
The return must be initiated within 30 days of delivery
Non-Returnable Items
The following items are not eligible for return or refund:
-
Gift cards
-
Final sale or clearance items
-
Personalized or custom products
-
Items marked “non-returnable” on the product page
Return Process
To initiate a return, email us at info@chetrex.com with your order number and reason for return. Our team will review your request and provide instructions.
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Returns sent without prior contact may not be accepted or refunded.
Refunds
Once we receive and inspect your return, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days.
Partial Refunds
Only partial refunds are granted in certain cases:
-
Items not in original condition
-
Items returned after the 30-day return window
Late or Missing Refunds
If you haven’t received your refund:
-
Check your bank account
-
Contact your credit card company
-
Contact your bank
-
Still no refund? Email us at info@chetrex.com
If you have any questions, don’t hesitate to contact us at info@chetrex.com.
