Privacy policy

Last updated: June 27, 2025

Chetrex operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Chetrex is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified. We may collect or process the following categories of personal information:

  • Contact details including your name, address, phone number, and email address.

  • Financial information including credit/debit card details, payment information, and transaction history.

  • Account information including login credentials, preferences, and settings.

  • Transaction information such as products viewed, purchased, returned, or exchanged.

  • Communications with us such as customer service inquiries.

  • Device and usage information including browser, IP address, and interaction with our website.

Sources of Personal Information

We may collect personal information from:

  • You directly (e.g., when creating an account or placing an order)

  • Your device via cookies or similar technologies

  • Service providers acting on our behalf

  • Partners or third parties (e.g., marketing or analytics providers)

How We Use Your Personal Information

  • To provide and improve Services: Process orders, manage your account, recommend products, enable reviews.

  • Marketing and advertising: Send promotions, personalize ads.

  • Security and fraud prevention: Detect suspicious activity, secure your account.

  • Customer support: Communicate with you and assist with inquiries.

  • Legal obligations: Comply with laws, resolve disputes, enforce terms.

How We Disclose Personal Information

We may disclose your personal information to:

  • Shopify and service providers (e.g., shipping, payments, IT, analytics)

  • Business/marketing partners for personalized ads

  • Third parties upon your direction or consent

  • Affiliates or corporate group entities

  • Legal authorities when required or for protection of rights

Relationship with Shopify

Our store is hosted by Shopify. Shopify processes your personal information to deliver and enhance the Services. For more information, visit the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

Third-Party Websites and Links

We are not responsible for the privacy practices of third-party sites linked on our website. Review their policies before providing information.

Children's Data

Our Services are not intended for children under the age of majority. We do not knowingly collect information from children under 16.

Security and Retention

We implement reasonable security measures but cannot guarantee absolute security. Retention depends on business needs, legal obligations, and other factors.

Your Rights and Choices

Depending on your location, you may have rights to:

  • Access, delete, or correct your personal information

  • Request data portability

  • Opt out of targeted ads or sale of personal data

  • Manage email preferences (unsubscribe links provided)

To exercise rights or file complaints, contact us at info@chetrex.com.

International Transfers

We may transfer your data internationally, relying on Standard Contractual Clauses or other legal safeguards.

Changes to This Policy

We may update this Privacy Policy. The most current version will be posted with an updated "Last updated" date.

Contact

For questions or privacy concerns, contact us at:

info@chetrex.com